Last Updated: January 8th, 2020

LifeSpeak Inc. is committed to preserving and safeguarding your right to privacy. As part of this commitment, we want you to be fully aware of what happens to the personal information we collect through your use of our website (the "Site"). Accordingly, this Privacy Policy sets out the manner in which we will collect, use, disclose and otherwise manage your personal information. 

As used here, "LifeSpeak Inc." means LifeSpeak Inc. and where appropriate, its affiliated organizations, such as LifeSpeak USA Inc.

What Do We Collect?

LifeSpeak Inc. collects the personal information you provide us, such as your name and e-mail address when you:
•    Create an account
•    Register on the Site or participate in a related LifeSpeak program;
•    Sign-up for an Ask the Expert Session
•    Participate in a contest or campaign;
•    Add a video to a watchlist;
•    Request our e-mail communications; or
•    Provide us with comments or suggestions. 

We also may automatically collect general anonymous information related to your use of our Site, such as the date and time you visit the Site and the pages you visit on the Site as well as collecting "cookie" information from your browser to identify your computer and provide us with a record of your visits to our Site (collectively, "Usage Data"). The technology used to gather "cookie" information is provided by the Internet browser you use and may be turned off by using your browser preference buttons.  

Google Analytics cookies are used to collect information about how visitors use our Web site. We use this information to compile reports and to help us improve the Web site. The cookies collect information in an anonymous form, including the number of visitors to the Web site, from where visitors have come to the Web site, and the pages they visited. To opt-out of these cookies, visit Google.

LogRocket cookies are used to help us log errors and collect generic user experience data. All data collected through our use of LogRocket has been anonymized at the source (client device), using LogRocket's own data privacy tools. No personal information is ever sent over the network.  LogRocket is GDPR compliant.  For more information on LogRocket, you can visit https://docs.logrocket.com/docs/security

If you disable cookies, your ability to use some features of the Website may be limited, or you may need to sign in to the system each time you visit.

What do we use the data for?

Except as otherwise stated, we may use your information to improve the content and experience of our site, to customize the site to your preferences and to communicate information to you for our marketing and research purposes.

LifeSpeak Inc. uses the personal information that you provide to us for such purposes as responding to your requests and communicating with you (e.g. providing you with e-mails, newsletters or other information you request); and providing personalized functionality, such as watchlists, recommendations for other videos to watch, and helping with next steps after you’ve watched a video, such as taking an iQ quiz. The Usage Data helps us to understand how our Site is used (e.g. which pages or sections are most popular and when the peak activity times occur) and to assist us in planning for future improvements to the Site to better meet our visitors’ needs.

We do not use your data to make automated decisions.

Your Data and Third-Parties

Except as set out in this policy, LifeSpeak Inc. will not sell, transfer or otherwise disclose any of your personal information to any third party without your consent. We must provide your personal information in response to a search warrant or other legally valid inquiry or order to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.

Except for instances where your employer is requiring you to watch LifeSpeak videos and/or take an iQ quiz, we will not report back to your employer on individual data—what you watched, when you watched it, or how often you watched it.  We will provide your employer with aggregate data about your company as a whole, such as how many videos your entire company watched in a given period.  For contests on our site, such as Watch and Wins, your employer will be notified of who the winner is, but unless otherwise stated, no other personally identifiable information will be provided to your employer, such as what video was watched by any given individual.

In certain instances, we may make your information available to third parties with whom we have a relationship where that third party is providing services on our behalf. We will only provide those third parties with information that is necessary for them to perform the services and we take measures to protect your information. We use third-party video serving companies, Brightcove and Amazon Web Services, to stream our video content to you, but your personal information is not sent to them. We also work with a third-party data center hosting company, JIG Technologies, but they do not have access to your personal data. Only a few LifeSpeak employees with a need to have access to the database have access to any personal data.  

E-mail Security 

LifeSpeak Inc.’s Web site offers opportunities to communicate with others by e-mail. Because normal e-mail is not encrypted, the possibility exists that unauthorized individuals may intercept e-mail messages. LifeSpeak Inc. is not responsible for the privacy of e-mail messages except those stored in our system.

LifeSpeak Inc. would never ask for personal information such as social security numbers or bank account information through email communications. 

Other Important Things You Should Know about Your Data

We will maintain your personal information in secure data storage to safeguard it from unauthorized access, use or disclosure. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as required by law.

The personal data that you supply to us is securely housed in Canada.

LifeSpeak Inc.’s Data and Intellectual Property

Unless expressly permitted by LifeSpeak Inc., no material obtained from or through this Site may be reproduced in any form. 

LifeSpeak Inc. makes no representations or warranties with respect to the accuracy or completeness of the contents of this Site. LifeSpeak Inc. shall not be liable for damages of any kind arising out of or in connection with the use of this Site. This Site may from time to time contain information relating to various medical, health and fitness conditions. This information is for informational purposes only and is not meant to be a substitute for the advice of a medical professional. Users should not rely on the information contained on this Site for diagnosing a medical problem, physical or otherwise. This Site is for your personal entertainment use only.

From time to time, LifeSpeak Inc. speakers may make reference to a product and/or service. Any such referral to a third party product/service does not constitute an endorsement of such product/service by LifeSpeak Inc.  Similarly, a link to a third-party site does not constitute an endorsement of that site or of any products/services or other materials on that site.

Portions of this website may make social media, forums, blogs, message boards, and/or news groups available to visitors. Please remember that any information that is disclosed in these areas could be made public so exercise caution when deciding to disclose any personal information.

LifeSpeak Inc. may modify or update this privacy notice at any time without prior notice. You can check the “Last Updated” date above to see when the notice was last changed. Your continued use of the website constitutes your consent to the contents of this privacy notice, and you agree that we may place our cookies and other similar types of cookies on your device and access them when you visit the Website(s) in the future.

If you would like to withdraw your consent for the collection, use and/or disclosure of your personal information, or correct any of your personal information we have in our possession, or if you have any inquiries or comments about this Privacy Policy, please contact us at info@LifeSpeak.com.

There are several ways to log in to your LifeSpeak library – choose the one that suits you best.

 

1. By creating a confidential and personal account.
   
   
   • Click on “Create your personal account” and follow the instructions. Enter your client password – this is an identifier that was communicated to you by your organization. Then enter your email address (any address will do) and choose your own password and confirm it. Click the privacy policy box and then click “Create account”. You will then receive an authentication email at the email address you used which contains a PIN which will allow you to finish creating your account. That’s it!

2. By signing in with your confidential and personal account that you created following the steps above – simply enter your email address and password.

3. By signing in with your group account.
   
   
   • Enter your client password – this is an identifier that was communicated to you by your organization. If you don’t know your client password, click on “I don’t know my client password” and we will send it to you.

What’s the difference between personal and group account?

 

• A personal account provides you with CONFIDENTIAL use of the system while still allowing LifeSpeak to personalize your experience, give you credit for watching videos for points at your organization (if applicable), and saving playlists for you. You will know ahead of time if any activity is provided to your organization for purposes of giving you credit for watching content. No other data is shared with your organization or any third party.
  
  
• A group account allows you both ANONYMOUS and CONFIDENTIAL interaction with LifeSpeak. Everyone at your organization uses the same group account credentials, hence the anonymity.

We work hard to make our site secure, and one of the ways we do this is by ensuring that every form submitted was sent by one of our users. You appear to have submitted a login form twice, often caused by pressing a back button and resubmitting data, and as a result we could not verify your submission. Please enter the login data again, and we will send you into the site